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Terms and Conditions

My Personal Poster by visuelt.
Vesterbro 13,
5000 Odense C
Phone: +4521767331
VAT: 35939687

 

Payment

We accept online payments with the following credit cards Visa/Dankort, Visa, Mastercard, Mobilepay Online, Paypal.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK), Euro (EUR)

We use a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Our own website also uses encryption with SSL protocol.

 

Delivery and Shipment

Delivery time for your order is 3-6 working days.

We use GLS for shipment of your ordered items.

You will receive a Track and Trace-numer upon shipment, which allows you to track the shipment at all times.

 

If you regret your purchase

As the product is personal made, no right of refund is granted in our webshop, as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted.

Learn more at forbrugerombudsmandens website.

 

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to visuelt. to evaluate the item’s condition.

 

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to visuelt. in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

We cover return costs to a reasonable extent.

When returning, please contact us at:

My Personal Poster
Phone: +4521767331
Email: info@mypersonalposter.com

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

Currency
DKK